3 packages of 4 weeks, 12 weeks and 24 weeks are available for personal training.

Nutritional Consultation, Meal plan deal, pre recorded workout videos, diet chart subscriptions, 4 week programme purchase are non refundable, non exchangeable and non transferable.

If the users are not content with their current Coach they can request for a mentor switch prior within the same programme of their purchase by contacting us through the Contact Support in the App Setting .

A refund can be initiated for only 12 week and 24 week subscription programme in no less than a week of purchasing. The users should validate the reasons on the official email id info@fitbasix.com for the same.

Users can also request a cancellation of their current subscription by contacting us through a direct mail at info@fitbasix.com or by raising a ticket within the app. Settings-Cancel Subscription

Cancellation is only approved if the ticket has been raised and application submitted within 7 days of purchasing a plan and updated with a valid reason consider on the grounds of

Once approved the cancellation will immediately be taken to effect.

Refunds will be done only through the Original Mode of Payment.