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REFUND AND CANCELLATION POLICY

  • Plans of 4 weeks, 8 weeks 12 weeks and 24 weeks are available for personal training, Yoga & Nutritional Plan.

  • Nutritional Consultation, diet chart subscriptions, 4 week programme purchase are non refundable, non exchangeable and non transferable

  • paid users can request for a mentor switch prior within the same programme of their purchase by contacting us through the Contact Support in the App Setting .

  • A refund can be initiated for only 12 week and 24 week subscription programme in no less than a week of purchasing. The users should validate the reasons on the official email id info@fitbasix.com for the same.

  • 12 week and 24 week program are transferable under a formal email to (info@fitbasix.com) requesting a detailed description for reason and mentioning the transferee’s details.

  • Cancellation is only approved if the ticket has been raised and application submitted within 7 days of purchasing a plan and updated with a valid reason consider on the grounds of

    • Inapposite Trainer

    • Not being able to continue with allocated time

    • Bad experience

    • Others

  • Once approved the cancellation will immediately be taken to effect.

  • Refunds will be done only through the Original Mode of Payment.

* No cancellation will be taken into consideration if it is not posted within a week of payment and an application submitted to the the direct mail with a genuine reason.

* Refunds shall be made to the given/associated bank account within 15 working days of receipt of the refund request.